Privacy Statement of the TUCHLER group companies

Click here to see the Privacy Statement of the TUCHLER group companies as of 2023

As of 10/04/2022

We therefore process your data exclusively on the basis of the applicable legal provisions, in particular the EU GDPR (General Data Protection Regulation).  Below we give you detailed information about the handling of your data by our TUCHLER group companies.

  1. Storage of access data in server log files
    You can visit our websites without disclosing any personal information. We only store data in so-called server log files, such as the name of the file requested, the date and time of access, amount of data transferred and the requesting provider. This data is used solely to ensure trouble-free operation of the site and to improve our offer and does not allow us to draw any conclusion on your person. When you buy products from our web shop, cookies help us simplify the purchase process and later the processing of the contract by storing the IP data of the purchaser's subscriber.
  2. Collection of personal data and legal basis
    We collect the following personal data when you provide it to us as part of your order, after contacting us (e.g. by contact form, personally, by e-mail, by telephone or during an event etc.) or open a customer account voluntarily: Name, title, academic degree, date of birth, address, professional title, industry name or trade name. (Pre)contractual obligations and the provisions of Sect. 96 para. 3 TKG (Austrian Telecommunications Act) form the legal basis for collecting such personal data when processing orders. In addition, we collect such personal data provided by you on the basis of your consent and our legitimate interest when you subscribe to our newsletter.
  3. Use of personal data
    We use data exclusively to initiate and process orders and to transmit information and newsletters to business partners and persons interested.
  4. Storage period
    If a purchase process is cancelled, the data is deleted 6 months later. After a contract has been fully processed and the statutory and/or contractual warranty periods expired, or your account has been closed, the further use of your data will be blocked and your data deleted after expiry of the relevant retention periods under tax and commercial law, unless you have expressly consented to the further use of your data. You may cancel your customer account at any time either by sending a message to the below contact or the provided customer account function. Contact data for the transmission of our newsletter is deleted upon receipt of your deletion request.
  5. Transmission of personal data
    TUCHLER group has companies in several countries within the European Union. You can find the current list on our website. In order to offer you the best service possible, we act as an integrated marketing group and use a central customer relationship management system (CRM), which stores all customer data and personal data of all companies and is used by the staff in charge at all our TUCHLER group companies. All these companies are "Joint Controllers" within the meaning of Article 26 GDPR, the parent company in Austria, TÜCHLER Bühnen- & Textilechnik GmbH, a company having its registered office at Rennbahnweg 78, 1220 Vienna, being the main controller. Therefore, TÜCHLER Bühnen- & Textiltechnik GmbH, a company having its registered office at Rennbahnweg 78, 1220 Vienna, company register number: FN265204g, Vienna Commercial Court, is solely responsible for all marketing activities such as newsletter distribution.
    We use various processors to process data, with which we have a contractual relationship governing, inter alia, the obligation to data protection, such as IT providers, mail-order suppliers etc. In order to process payments, we pass on the required personal and payment data to the authorised credit institution / organisation issuing the credit card / the payment service provider as well as to our tax advisor to meet out tax obligations.Apart from that, personal data is not transmitted to third parties without your consent.
  6. Use of cookies 
    In order to make your visit to our website attractive and to enable the user of specific functions, we use so-called 'cookies' on different pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session, i.e. after you close your browser, (so-called 'session cookies'). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the use of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for specific cases or in general. In the case of non-acceptance of cookies, the functionality of our site may be restricted.
  7. Use of social plug-ins from Facebook, Google+, Twitter, using the 'double-click solution'

    Our website uses so-called 'social plug-ins' ('plug-ins') of the Facebook and Google+ social networks as well as the microblogging service Twitter. These services are offered by Facebook Inc., Google Inc. and Twitter Inc. ('Provider').
    Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ('Facebook'). You can find an overview of the plug-ins used by Facebook and their appearance at:
    Google+ is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“). You can find an overview of the plug-ins used by Google and their appearance at:
    Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103. You can find an overview of the Twitter buttons and their appearance at:

    In order to increase protection of your data when you visit our website, the plug-ins are integrated into the page by means of the so-called 'double-click solution'. This type of integration ensures that no connection is established with the servers of Facebook, Google and Twitter when a page of our website containing such plug-ins is called up. Your browser does not establish a direct connection to the servers of Google, Facebook or Twitter before you have activated the plug-ins and given your consent to the transmission of data. The content of the individual plug-in is then directly transmitted to your browser and integrated into the page by the respective provider. By integrating the plug-ins, the providers get the information that your browser has called up the respective page on our website, even if you have no profile with the provider or are currently not logged in. This information (including your IP address) is directly transmitted from your browser to a server of the individual provider in the United States of America and stored there. If you interact with the plug-ins, e.g. click on the 'Like' button, the '+1' button or the 'Twitter' button, the relevant information is also directly transmitted to a server of the provider and stored there. In addition, the information is also published in the social network and/or your Twitter account and displayed there to your contacts.

    Information about the purpose and scope of data collection and the further processing and use of the data by the providers and your respective rights and setting options to protect your privacy can be obtained from the provider's privacy statement.
    Privacy statement of Facebook:
    Google Privacy Statement:
    Twitter Privacy Notice:
  8. Your rights and contact

You have a right to information, correction, deletion, restriction, data portability, revocation and objection. If you think that the processing of your data violates data protection laws or your rights to data protection are otherwise violated, you can file a complaint with the regulatory authority (data protection authority).
Should you have any queries regarding data protection issues, please directly contact Christoph Lach, the person responsible for data protection issues: E-Mail


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